Mooney: The Symbol of Performance™

Have questions? Check out some that are frequently asked. If you don’t find your answer — by all means give us a call. We welcome every chance to talk about our aircraft.

Service Centers Frequently Asked Questions:

How many Mooney Factory Service Centers are there?
Although the number is always changing, there will always be approximately 40 Mooney Factory Service Centers in North America. There are an additional 15 international service centers.

Are technicians at the Mooney Factory Service Centers required to have special training?
Yes, one of the terms and conditions of being a Mooney Factory Service Center is that the service centers are required to send their technicians to factory training.

When was the last training seminar?
The last Mooney Factory training seminar was held February 21-25, 2005. Attendees were from service centers in the United States, Canada and Europe.

What were the attending technicians trained on?
Annual inspection procedures, engine and power plant set-up procedures, flight control rigging, landing gear rigging, Garmin G-1000 installation, troubleshooting and service techniques and AMSAFE seat belt installation and troubleshooting.

Does having my Mooney serviced at a Factory Service Center increase the value of my aircraft?
Yes, having your aircraft maintained at a Mooney Factory Service Center is a great way to protect the value of your investment. Some price valuation guides add up to an additional $2,000.00 to the retail value of the aircraft for an aircraft maintained at a Mooney Factory Service Center.

What types of repairs do Mooney Factory Service Centers perform?
Mooney Factory Service Centers perform all routine maintenance functions such as annual inspections, 50-and 100-hour inspections and any inspections required by manufacturers of installed components on the aircraft. In addition to these maintenance functions, a Mooney Service Center is trained to comply with Airworthiness Directives and Service Bulletins. Also, should a Mooney aircraft experience damage, Mooney Factory Service Centers are uniquely qualified to repair the damage and return the aircraft to its original condition.

Does the Mooney Airplane Company have a service center?
Yes, Mooney does have a service center located at the factory in Kerrville, TX.

What maintenance functions and repairs does the factory perform at its factory owned and operated service center?
The factory service center handles all routine maintenance functions such as annual inspections, 50- and 100-hour inspections required by manufacturers of installed components on the aircraft. In addition to routine maintenance functions, the Mooney factory has the original tooling and jigs to repair any structural repair, which may be required. This coupled with the over 100 years of experience makes the factory service center uniquely qualified to repair the aircraft.

Additionally, the factory service center provides support to production aircraft for the aftermarket installation of TKS, A/C, and AMSAFE seat belts. These talents have been coupled with installation requirements for field support retrofit services of TKS, A/C, and AMSAFE as well as GDL 69 Installation, 3-blade Hartzell prop installation, avionic packages to include GNS 430 up to DX upgrade for the older M20M and M20R models, REIFF Preheat Systems, M20 Turbo Oil Separator, smooth belly mods and extend range tanks.

The factory service center is constantly expanding retrofit and refurbishment options, so if you do not see what you are looking for please contact us at 800.331.3880.

Warranty Frequently Asked Questions:

How long is the Mooney factory warranty?
The Mooney Airplane factory warranty on the airframe and Mooney manufactured parts is 36 months or 600 hours, whichever comes first.

Is the Mooney warranty “Spinner to Tail” coverage?
The warranty covers everything that is manufactured by Mooney Airplane Company and excludes vendor supplied equipment. These are covered under separate vendor warranties.

Do I have to take my airplane to a “Mooney Authorized Service Center” for warranty repairs?
Yes, all warranty work must be preformed by a Mooney Authorized Service Center.

Does the Mooney factory warranty cover brakes, tires, filters, or paint?
The warranty does not cover expendable items or touch up paint due to normal use or damage.

What if I have a question concerning the warranty of my airplane?
The Mooney Airplane warranty manager can be reached at the same 800.331.3880 phone number or through e-mail at Warranty@Mooney.com

Technical Support Frequently Asked Questions:

Who do I call if I have a technical question about my airplane?
You can contact us toll free at 800.331.3880 and follow the menu to technical support. You can also e-mail us at Support@Mooney.com

What are your hours of operation for technical support?
Standard hours of operation are 7 a.m. - 5 p.m. Central Standard Time Monday-Friday. If you have an aircraft on the ground or an emergency, we can be reached after hours through the same 800.331.3880 phone number.

What if I have a question about parts?
The Mooney parts department can be reached at 800.331.3880 from 7 a.m. - 5 a.m. Central Standard Time Monday - Friday.

How do I find a part that is no longer manufactured?
Call our technical support department at 800.331.3880 for information on retrofits that may be available.

Can I buy parts directly from the Mooney factory?
You can buy any manual or ground support equipment from our parts department. All other parts can be purchased through one of our authorized service centers.

How can I get access to Mooney service manuals?
The Mooney service manuals can be purchased through the parts department.

How do I find out if my manuals are up to date?
This information can be found on our website under the service bulletin section. They are located under POH and manual revision status.

Where can I find information on service bulletins or service instructions?
A listing of all service bulletins and service instructions for all models can be found on this website.

Where do I find information on airworthiness directives (ADs) that affect my airplane?
Your local service center will have a current library of AD listings or you can find them on the FAA website.

How can I reach the Mooney Factory Service Center to schedule maintenance on my airplane?
The Mooney Factory Service Center can be reached through the same toll-free number at 800.331.3880.

Model Specific Frequently Asked Questions:

My M20M brakes are “sticky” and not functioning properly. During the last maintenance on the brakes, the brake system was bled and “molasses like” oil was purged from the calipers. What is causing this and what should I do in the future to prevent it from re-occurring?
Brake hydraulic oil will turn thick as you have described. The brake calipers are heated during braking and over time this will congeal the oil and this congealed oil gets trapped in the calipers causing the brakes not to function as effectively as they are designed. I would recommend that at every annual inspection or every other annual inspection (depending on the amount of braking action you are required to use) a pressure pot be connected to the reservoir and pushed down and out the bottom of both calipers. This method will push any congealed oil out of the calipers and refill the calipers with fresh oil. By doing this procedure, it will keep the oil in good condition and your brakes will continue operating normally.

Please feel free to contact us for any other questions you may have. We look forward to hearing from you.